Privacy Policy

Virtual Nanny (VN) is committed to protecting and respecting your privacy. For the purposes of the Data Protection Act 2018 (the Act) and any subsequent UK legislation covering data protection the Data Controller is Elizabeth Rackow, trading as Virtual Nanny.

This Policy sets out why VN collects personal information and how VN uses the information which you give us. It also explains the legal basis for this and the rights you have over the way your information is used. VN knows that you care about the way in which your data is collected, used and stored and VN appreciates your trust that we will do so carefully, sensibly and in accordance with the Act.

VN may change this Policy from time to time. If VN makes any significant changes we will advertise this on the website or contact you directly to inform you. Please check this page occasionally to make sure you are happy with any changes. VN may email periodic reminders of our notices and conditions, unless you have instructed us not to do so.

If you have any questions about this Policy or concerning your personal information please contact Elizabeth Rackow by email at or by post to 185 Earlsfield Road, London SW18 3DD.

The Personal Information VN Collect

The type and amount of information VN collect from you (from your registration and application forms and verbally at interview or in telephone calls) depends upon why you are providing it.


· Name, date of birth and contact details (ie addresses for past five years, home and mobile telephone numbers, email address);

· Details of education, qualifications and employment history;

· Nationality, immigration status, passport and other identification and immigration information;

· Details of availability;

· Criminal record;

· Details of referees and previous employers


· Name and contact details (ie address, home, work and mobile telephone numbers, home and work email addresses);

· Details of Children (age, sex, interests)

How VN Collect Information

VN may collect information from you whenever you contact us or have any involvement with us for example when you:

· Visit our website;

· Enquire about our services;

· Sign up to receive news about our services;

· Contact us in any way including online, email, telephone, SMS, social media or post

From Where Do We Get Your Information?

VN collects information:

· From you when you give it to us directly – You may provide your details when you ask us for information or contact us for any other reason;

· When you give it to us indirectly – Your information may be shared with us by third parties. They should only do so in the way they have set out in their own Privacy Policy which you should check when you give your details;

· When you use our website – When you use our website information about you is recorded and stored. VN do not currently analyse any information stored; however, we may do so in the future;

· When it is available on social media – Depending on your settings or the privacy policies applying for social media and messaging services you use, such as Facebook, Instagram or Twitter, you may give us permission to access information from those accounts or services.

How VN Will Use Your Information

VN may use your personal information in a number of ways which reflect the legal basis applying to processing of your data. These may include:

· Providing you with the information or services for which you have asked;

· Processing your application;

· Carrying out our obligations under any contract between us;

· Seeking your views on the services or activities VN undertakes so that we can make improvements;

· Maintaining our organisational records and ensuring our records are up-to-date and that we know how you prefer to be contacted;

· Analysing the operation of our website and analysing your website behaviour to improve the website and its usefulness;

· Detecting and preventing fraud.

VN’s Legal Basis For Processing Your Information

VN will ensure that any use of personal information is lawful and justified by at least one of the conditions for processing such data set out in the GDPR:

· Where you have provided information to us for the purposes of requesting information or requesting that VN carry out a service for you, we will proceed on the basis that you have given consent to us using the information for that purpose, based on the way that you provided the information to us. You may withdraw consent at any time by emailing us at . This will not affect the lawfulness of the processing of your information prior to your withdrawal of consent being received and acted upon;

· It is necessary for us to hold and use your information so that VN can carry out our obligations under a contract entered into with you or to take such steps as you may request prior to entering into a contract;

· It is necessary to comply with our legal obligations;

· Where the purpose of our processing is the provision of information or services to you, VN may also rely on the fact that it is necessary for your legitimate interests that VN provide the information or service requested, and given that you have made the request, would presume that there is no prejudice to you in our fulfilling your request;

If you want to contact us about (or change) your preferred way for VN to contact you please contact email us at or telephone on 07516 924 647.

How VN Keeps Your Information Safe

VN understands the importance of maintaining the security of your personal information and takes appropriate steps to prevent it from being accidentally lost or used or accessed in an unauthorised way. Access to your personal information is limited to those who have a genuine business need to know and those processing your information will do so only in a manner authorised and subject to a duty of confidentiality.

Who Has Access To Your Information?

Your personal information may be accessed by:

· Elizabeth Rackow and the employees of VN;

· Clients and Nannies in order that they make informed decisions about possible employment;

· Third parties who provide services for VN. VN selects our third-party service providers with care. VN provides these third parties only with the information that is necessary to provide the service and we will have an agreement in place that requires them to operate with the same care over data protection as we do;

· Analytics and search engine providers that may help us to improve our website and its use in the future and help us analyse how visitors to our website use the information.

Other than this, VN will not share your information with other organisations without your consent.

Our Use Of “Cookies”

VN uses cookies to provide the services and features offered on our website, and to improve our user experience. A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Cookies play an important role. Without them, using the web would be a much more frustrating experience

Please note that if you delete or disable our cookies you may experience interruptions or limited functionality in certain areas of the website. Learn more about cookies:

For How Long Will VN Keep Your Information?

VN will hold your personal information for as long as is reasonably necessary for the purposes of business analysis and improvement. The Limitation Act 1980 sets the limitation period for claims under contract law at six years: VN will therefore keep your information for a minimum of six years after you have ceased to be a Client or were last registered as a Nanny or applied to be a Nanny. In the event that safeguarding issues are raised VN may keep the information permanently for the protection of vulnerable children.

Where VN rely on your consent to contact you for direct marketing purposes, VN will treat your consent as lasting only for as long as it is reasonable to do so. VN may periodically ask you to renew your consent.

If you ask us to stop contacting you with marketing or fundraising materials, VN will keep a record of your contact details and limited information needed to ensure VN comply with your request.

Your Rights

You have the right to request details of the processing activities that VN carries out with your personal information through making a Subject Access Request. Such requests must be made in writing. There is no charge to make this request. More details about how to make a request, and the procedure to be followed are available upon request to or by post to 185 Earlsfield Road, London SW18 3DD.

You also have the following rights:

· the right to request rectification of information that is inaccurate or out of date;

· the right to erasure of your information (known as the “right to be forgotten”);

· the right to restrict the way in which ASN are dealing with and using your information; and

· the right to request that your information be provided to you in a format that is secure and suitable for re-use (known as the “right to portability”).

All of these rights are subject to certain safeguards and limits or exemptions, further details of which can be found in our Data Protection Policy. To exercise any of these rights, you should contact VN at the above address.

If you are not happy with the way in which VN have processed or dealt with your information and if we are not able to resolve your concerns to your satisfaction, you can complain to the Information Commissioner’s Office. Further details about how to complain can be found at

Changes to this Privacy Policy

This Policy may be changed from time to time. If VN makes any significant changes we will advertise this on our website or contact you directly with the information.

Updated April 2020.